C4 Coaching Model...
Coaching/Collaborating versus Commanding/Controlling
"The ideal teacher guides his students
but does
not pull them along; he urges them to go forward
and does not suppress them; he opens the way,
but does not take them into the place."
—Confucius
C4 Coaching Model
Coaching and collaborating skills are the cornerstone of performance
improvement. These skills focus on the "soft" side of performance rather
than the "technical" side. Providing feedback is a skill that can help
develop an employee into a high-performing individual. Effective use of
coaching and collaborating will promote behavior change and encourage
personal responsibility for productivity.
Command and control is a predictable science based on proven and exacting
principles. The secret to purposeful command and control is decisive execution
of appropriate, timely, and flawless procedures and processes that will,
when executed properly, consistently produce predictable results.
Coaching and collaborating is an art often referred to as the soft skill
ofhuman development or human software. When software is fully developed,
understood, and utilized, the outcome is unparalleled performance. Coaching
and collaborating concepts are just as predictable as the science of command
and control; they are based on a research process similar to that used
in scientific research.
The art is in the application of human behavior principles and in embracing
the concept that one size DOES NOT fit all. Each person requires treatment
as an individual. Effective coaching and collaborating requires the implementation
of a skilled approach that achieves the following:
- Ownership and responsibility for helping individuals improve and sustain
performance,
- Timely feedback that may be positive and/or negative,
- Quality feedback that provides useful information, and
- Open and honest communication to improve relations.
By the end of this program, participants will
- Use structured techniques to create effective performance,
- Handle poor performance with coaching skills,
- Develop independence in employees, and
- Handle difficult employees effectively.
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