Conflict and Values...
Exploring the Heart of the Matter
Resolving Conflict in the Workplace
Conflict is normal and can create productive results when there is a
process to help facilitate conflict resolution. In most organizations,
conflict is often viewed as negative. Conflict also is a constant issue
within and between work teams. When individuals recognize and can identify
the root cause of the conflict, they are more likely to make it useful
Participants learn how to work toward collaborative resolutions, recognize
the common causes of conflict, and identify the diversity of needs. The
steps for building trust and agreement provide a method for converting
destructive conflict into challenge and growth opportunities. Strategies
for moving away from avoidance or accommodation and toward creating collaborative
effort are explored.
This program assists participants in taking charge of problem situations
and negotiating successful results. Participants learn how to manage conflict
productively and how to improve good working relationships between individuals
and groups. By the end of the session, participants will have the tools
to help build a more collaborative, interdependent work environment.
By the end of this program, participants will be able to
- Diagnose root causes of conflict,
- Identify personal styles of dealing with conflict,
- Apply techniques for handling conflict, and
- Negotiate conflict resolution.