Conflict and Values...
Exploring the Heart of the Matter


Resolving Conflict in the Workplace

Conflict is normal and can create productive results when there is a process to help facilitate conflict resolution. In most organizations, conflict is often viewed as negative. Conflict also is a constant issue within and between work teams. When individuals recognize and can identify the root cause of the conflict, they are more likely to make it useful and productive.

Participants learn how to work toward collaborative resolutions, recognize the common causes of conflict, and identify the diversity of needs. The steps for building trust and agreement provide a method for converting destructive conflict into challenge and growth opportunities. Strategies for moving away from avoidance or accommodation and toward creating collaborative effort are explored.

This program assists participants in taking charge of problem situations and negotiating successful results. Participants learn how to manage conflict productively and how to improve good working relationships between individuals and groups. By the end of the session, participants will have the tools to help build a more collaborative, interdependent work environment.

By the end of this program, participants will be able to

  • Diagnose root causes of conflict,

  • Identify personal styles of dealing with conflict,

  • Apply techniques for handling conflict, and

  • Negotiate conflict resolution.

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